Vernon Telephone Cooperative - Westby, Wisconsin

Vernon Telephone Cooperative offers many services for our customers convenience such as Motorola pagers, Vernon Medlink, Telephone Systems, voice mail and many other custom calling features.

Please call us at (608) 634-3136 or 1-800-543-2029 with any questions. You can also e-mail us at vernontel@vernontel.com

Local ECC, EAS areas

The Choice Is Yours

Telephone Equipment

You can lease equipment from Vernon Telephone Cooperative, and as a part of the lease price, full maintenance will be provided at your premises

You can own your telephone equipment. If you do so, you are responsible for maintenance or replacement of such equipment. In the event of a service problem, if a repairman is sent to your premises and finds the trouble is in your equipment, your equipment will not be repaired and you will be charged a service charge. Please test your telephone equipment before reporting a service problem to Vernon Telephone Cooperative.

Wiring Maintenance

With wire maintenance, technicians will diagnose and repair inside telephone wiring and jack problems as well as isolate trouble to a specific telephone at no charge.

If you do not choose to have wiring maintenance you are responsible for maintenance or replacement of wiring in the event of a service problem. If a repairman is sent to your premises on a service call and finds the trouble in your wiring, you will be charged for a service call plus materials.

Telephone Payments

Telephone bills are issued approximately the first of each month and are due by the 10th of that month. If your bill is paid after the 20th of the month, the paid amount may show as a balance on your new bill.

Office hours at our business location in Westby are from 8:00 A.M. to 5:00 P.M. Monday thru Friday. There is a night deposit box at the front entrance to the Business Office.

Also for your convenience the following locations will accept telephone payments for Vernon Telephone:

River Bank- DeSoto		Genoa State Bank- Genoa
State Bank of Viroqua downtown and Village Market locations		LaFarge State Bank- LaFarge
First National Bank- Viola

How To Test Customer Owned Equipment
...To avoid a service charge

Telephones

See that all cords are firmly plugged in and all handsets are in place. If you cannot make outgoing calls, unplug all your phones, answering machines, etc. At various jacks, test each phone individually by plugging it in and making a test call. Continue until you find the phone that doesn't work.

You may also test your phones at a neighbor's house. If an individual phone does not work at any of your jacks or your neighbor's jacks, the trouble is probably in the phone. If all phones work at your neighbor's jacks, but not at your own, the trouble is probably in the inside wiring or outside cable.

If you have trouble receiving calls, follow these steps, but have someone return your call.

How To Call Extensions On Your Own Line If you have more than one telephone in your home, you have an intercom feature at your finger tips. This intercom feature is available to you at no extra cost as part of your basic telephone service.

To use dial your own number. When you hear a "beep" tone, hang up the telephone. The telephone will ring and when answered at another extension, the ringing will stop. This service will not work if you have voice mail on your telephone line.

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